Thank you for visiting Aquapax. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website, products, and services. Aquapax is committed to respecting your privacy and protecting your personal information in accordance with applicable Australian privacy laws. By using our services, you consent to the practices described in this Privacy Policy.

  1. Collection of Personal Information

1.1 Information You Provide: When you interact with Aquapax, we may collect personal information that you voluntarily provide, such as your name, email address, contact details, and any other information you choose to provide to us through our website, customer service channels, or other means of communication.

1.2 Information Automatically Collected: We may also collect certain information automatically when you visit our website or use our services. This may include your IP address, browser type, operating system, referring website, pages you visit, and the dates and times of your interactions.

  1. Use of Personal Information

2.1 We may use the personal information we collect for the following purposes:

(a) To provide and improve our products and services; (b) To respond to your inquiries, requests, and provide customer support; (c) To send you information, updates, and promotional materials relating to our products and services; (d) To process your transactions and fulfill your orders; (e) To personalise your experience and tailor our offerings to your preferences; (f) To conduct research, analytics, and market surveys; (g) To enforce our terms of service and protect the rights, property, and safety of Aquapax and our users; and (h) To comply with legal obligations and resolve any disputes that may arise.

2.2 We will not use your personal information for purposes unrelated to those described in this Privacy Policy without obtaining your consent.

  1. Disclosure of Personal Information

3.1 Aquapax may disclose your personal information to third parties in the following circumstances:

(a) Service Providers: We may engage trusted third-party service providers to perform certain functions on our behalf, such as website hosting, data analysis, payment processing, and customer support. These service providers will have access to your personal information only to the extent necessary to perform their duties and are contractually obligated to protect your information.

(b) Legal Requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also disclose your information to defend against legal claims or protect the rights, property, and safety of Aquapax, our users, or the public.

3.2 We will not sell, rent, or lease your personal information to third parties for their marketing purposes without obtaining your explicit consent.

  1. Data Security

4.1 Aquapax takes reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use physical, technical, and administrative safeguards to ensure the confidentiality and integrity of your information. However, no data transmission over the internet or electronic storage system is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

  1. Your Rights and Choices

5.1 Access and Update: You have the right to access and update your personal information held by Aquapax. If you would like to review, correct, or delete your personal information, please contact us using the information provided at the end of this Privacy Policy.

5.2 Marketing Communications: If you no longer wish to receive marketing communications from Aquapax, you can opt-out by following the unsubscribe instructions provided in our emails or by contacting us directly.

  1. Children’s Privacy

6.1 Aquapax’s products and services are not directed at individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

  1. Changes to this Privacy Policy

7.1 Aquapax reserves the right to update or modify this Privacy Policy at any time. We will post the updated version on our website and indicate the effective date of the changes. Your continued use of our services after any such changes constitutes your acceptance of the revised Privacy Policy.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Please allow a reasonable time for us to respond to your inquiries.

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Rows of 1000L water coolers
Woman filling up a glass of water

Aquapax FAQS

Wondering where our spring water is sourced, how our products work or how we can help your business with bulk spring water solutions? You’ve come to the right place. If you’ve got another burning question, give us a call or send us a message.

Where do you source your spring water?

Our Perth spring water is sourced right here in W.A from a natural spring in the Darling Ranges. Our source is carefully monitored and tested to ensure our bulk drinking water meets stringent Australian standards at all times.

What is bag-in-box technology?

Bag-in-box packaging utilises a box, bag, and fitment to transport and dispense liquid products both efficiently and without contamination.


Bag: The bag is constructed from layers of film that are sealed together and designed to protect the product quality and keep it safe inside from filling through end use.


Spout: The foundation of our all bag-in-box fitments, this plastic-framed opening is sealed into the bag when it’s made and is the entry point for filling the product into the bag. After filling, bag spouts are covered by either a simple cap, dispensing tap, or connector and fitment depending on their intended end-use.


Box: the outer package that holds the capped and filled bag. This can be anything from a simple cardboard box to an industrial-sized steel drum.
The bag is first filled with liquid product, and then a fitment is placed to secure the packaging. The bag is then placed in a box to ensure safety in transportation and dispensing.


Bag-in-box history
Bag-in-box was pioneered and patented by William R. Scholle in 1955, and it was initially used to safely transport battery acid to automotive filling stations and repair shops. While only starting off in the automotive industry, this packaging system quickly spread to other industries. After the aseptic filling process was perfected in 1956, bag-in-box was able to expand into working with food and beverage products.

Can you hire water dispensing equipment?

You sure can! Please get in touch today for equipment hire and expert advice for any project in Perth and throughout Western Australia.

What can I use to dispense from the 1000L Water pods?

There are three ways the 1000L water pods can be dispensed:


  1. Gravity Feed (straight from the pod’s outlet valve)
  2. Connect to an Aquapax Rehydration Station
  3. Connect to constant pressure water pump
Do you charge for bulk water delivery?

We charge for bulk water delivery in Perth. Delivery of Heavy Pallets ( 1000L Water Pods and Pallets of Bulk Drinking Water) to the Perth metro area is charged at a percentage of the total invoice value – this percentage varies depending on macroeconomic conditions. Small pallets delivered within the Perth metro area are charged at a flat rate (rate available at checkout or upon quotation). Bulk drinking water delivery outside the Perth metro area needs to be quoted on a case-by-case basis. For customers in remote areas (mine sites etc) with their own established transport company accounts, we recommend utilising these providers. We can either drop them off at the transport providers’ depots in Perth or, goods can be picked up from our production facility in Kewdale.

What is the lead time for Water Pod delivery?

Lead times depend on the quantity of 1000L water pods required. Please use the timeframes below as a guide.


1 – 25 Pods: 2 Working Days
25 – 50 Pods: 5 Working Days
50+ Pods: Up to 10 Working Days