FREQUENTLY ASKED QUESTIONS

Answering some of our most common queries

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FREQUENTLY ASKED QUESTIONS

We’re here to answer all of your questions to assist you in making the right decision for your bulk drinkable water supply.

Where do you get your spring water from?

Our spring water is sourced right here in W.A from a natural spring in the Darling Ranges just east of Perth. Our source is carefully monitored and tested to ensure our water meets stringent Australian standards at all times.

What can I use to dispense the water from the Water Pod?

There are three ways the product can be dispensed:

  1. Gravity Feed (straight from the pod’s outlet valve)
  2. Connect to an Aquapax Rehydration Station
  3. Connect to constant pressure water pump

Do you Hire Water Dispensing Equipment?

We sure do! Please get in touch today for equipment hire and expert advice for any project in Perth and throughout Western Australia.

Do we charge for delivery?

Aquapax doesn’t charge for delivery or add any fuel surcharges to the Perth metro area. Delivery outside the Perth metro area needs to be quoted on a case-by-case basis. For customers in remote areas (mine sites etc) with their own established transport company accounts, we recommend utilising these providers. We can either drop off to the transport providers depots in Perth or, goods can be picked up from our production facility in Kewdale.

What is the lead time for Water Pod delivery?

Lead times depend on the quantity of Water Pods required. Please use the timeframes below as a guide.

1 – 25 Pods: 2 Working Days
25 – 50 Pods: 5 Working Days
50+ Pods: Up to 10 Working Days

What are my payment options?

We accept EFT’s and all major credit cards.

For businesses we offer a 30-day trading account.

What is Bag in Box Packaging?

Bag-in-box packaging utilizes a box, bag, and fitment to transport and dispense liquid products both efficiently and without contamination.

Bag: The bag is constructed from layers of film that are sealed together and designed to protect the product quality and keep it safe inside from filling through end use.

Spout: The foundation of our all bag-in-box fitments, this plastic-framed opening is sealed into the bag when it’s made and is the entry point for filling the product into the bag. After filling, bag spouts are covered by either a simple cap, dispensing tap, or connector and fitment depending on their intended end-use.

Box: the outer package that holds the capped and filled bag. This can be anything from a simple cardboard box to an industrial-sized steel drum.
The bag is first filled with liquid product, and then a fitment is placed to secure the packaging. The bag is then placed in a box to ensure safety in transportation and dispensing.

Bag-in-box history
Bag-in-box was pioneered and patented by William R. Scholle in 1955, and it was initially used to safely transport battery acid to automotive filling stations and repair shops. While only starting off in the automotive industry, this packaging system quickly spread to other industries. After the aseptic filling process was perfected in 1956, bag-in-box was able to expand into working with food and beverage products.

AN INNOVATIVE APPROACH TO THE SUPPLY OF BULK DRINKING WATER

OUR ECO-CONSCIOUS
WATER POD DESIGN
CUTS DOWN WASTE BY

80%

  • Safe, easy to use, reliable
  • No onsite testing or maintenance
  • No infrastructure requirements
  • Reduces transport costs
  • Reduces waste, energy use and carbon footprint

TRUSTED WATER SUPPLIERS TO SOME OF AUSTRALIA’S BIGGEST AND MOST RESPECTED COMPANIES.